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Below you will
find a list of our most common questions. If you do not
find the answer to your question here, feel free to contact
us at 888.266.3208 or ask a question using our contact
form.
Easy Pick-up & Delivery
Retail Services
Restoration Services
| Easy
Pick-up & Delivery |
Do you own and
operate your own drycleaning plant?
Yes, we are a full service
cleaner. All of our drycleaning, shirts,
laundry, tailoring and window treatments are processed
on-site.
Do I have to send clothes
every time?
No, use us only when you need
us.
Is there a minimum order
size?
No, why pile up your
dirty clothes?
Do I have to be home?
No, you pick a place
at your home where we will check for
pick-ups
and make deliveries.
Are your prices gender
based?
No, the prices are the
same for men and women.
Do you do alterations?
Yes, simply pin the
instructions to the garment.
Do you clean household
items?
Yes, we clean your drapes,
linens, rugs, comforters and so much more.
Do you clean and press
sheets?
Yes, nothing compares
to the soft feel and smooth look of sleeping
on freshly pressed sheets.
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| Retail
Services |
How
do you determine how to clean each piece?
To protect your
garments, we follow the Care Label instructions on each
item we process. There are laws set in place to protect
you, the consumer, and we abide by those laws.
What if a Care Label is missing or has been removed from the garment?
We will assume you want it to be dry-cleaned, since you have brought
it into us for care, unless stated otherwise at time of drop off. We accept no
liability for garments that have missing or removed Care Labels.
What if I get home and I am not happy with the cleaning?
We suggest you check your items before you leave the store, which
can save you time and hassle. However, at anytime you are dissatisfied with a
garment, we will reprocess the garment at no charge to you. Please be aware that
some spots may require your signature, stating that you understand further work
may cause damage. However, be assured that our system is set up to deliver meticulous
care for all of your fabrics.
What if I forget to remove personal items from my pockets?
If we find any valuables in your garments, we will make every effort
to return them to you but we cannot be held liable for the loss of any such articles
sent to us. Please make sure to check all your garments for money, jewelry or
other valuables before you leave.
Should I try to remove a stain before bringing it in?
No, it has been our experience that any attempts to remove the stain
on your own may set your stains. If you get a fresh stain to us, untreated, we
have a better chance of removing it without damaging your garment.
My comforter doesn’t fit in my washing machine. Can you wash it?
Yes, we clean much more than clothes.
We also process household items such as blankets, comforters, and most draperies.
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| Restoration
Services |
What
is a rush order?
Rush orders consist of
the clothes that you need back within 2-3 business
days which you will wear while the rest of your
order is being processed. Bedding may also need
to be included in your rush order. Call
our office at (888) 266-3208 with your rush delivery
location to arrange this delivery. Please allow
24 hours for delivery.
What about the rest of my items?
The rest of your belongings will be returned
to you when you and your home are ready for them.
We will keep them stored for as long as necessary.
After all "we are your closet." Please
call us for delivery 2-3 business days before you
would like them returned to you.
Can I come and view my items?
Of course you can, please call us at (888) 266-3208
to make a viewing appointment so we can best serve
you by having everything ready to look at in one
location.
What is your process?
Once the CSRs arrive at our plant with your inventoried
bags, we itemize your individual items with our bar-coded,
computerized system. This is how we input, process,
track and deliver with complete accuracy. This is
our greatest tool in assuring we return everything
to you that we picked up.
What types of goods can you clean for us?
All of your bedding, clothes, rugs, leather,
draperies, towels,
down pillows, furs, hats, stuffed animals, shoes,
belts, and purses.
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